Warranty & Recommendations

WARRANTY

Waterevolution guarantees all its products in case of manufacturing defects, as follows:

5 Year Warranty
  • Machining or casting faults and porosity defects;
  • Cartridge and valve defects (the wear of this component depends on water quality)
  •  Chrome plating or PVD defects (defects caused by improper use are excluded, please refer to the maintenance instructions).
2 Year Warranty
  • Powder Coating finish (defects caused by improper use are excluded, please refer to the maintenance instructions).

Our responsibility is exclusively subject to defects originated on the production process.

The warranty does not cover components subject to wear and tear, such as o-rings, gaskets, flexible hoses and joints for connections.

Attention!

Natural finishes, such as brass or stainless steel, depend entirely on the exposure to the environment and maintenance. Therefore, any stain that may appear cannot be considered a product defect.

The warranty gives the customer the right to have all the parts, which due to a manufacturing fault do not work correctly, substituted free of charge.

The following are excluded from the warranty:

  • Items or parts which are damaged or do not work properly due to negligence in the use or wrong maintenance (see details below);
  • Wrong installation;
  • Intervention by unqualified people or for circumstances beyond one’s control.

In order to use this warranty, please keep the invoice. Defective products must be sent to Waterevolution, with shipping expenses borne by the sender. This warranty document and a copy of the purchase invoice must be attached to the package. The products will be promptly replaced and sent back with shipping expenses borne by Waterevolution.

Recommendations

The installation must be made by specialized technicians who must consider the instructions contained on the product.

The components of the product cannot be altered or modified, otherwise the warranty will be annulled. The recommended pressure and temperature must be strictly followed. If they are exceeded or reduced, it can cause permanent damages to the product.

Before starting the installation, the pipes must be properly cleaned, to eliminate any dirt that may cause permanent damages to the cartridge.

Cleaning and Maintenance

We recommend periodical maintenance of the products. This will contribute to keep them in good conditions for long time.

Formation of calcareous stains should be avoided to prevent premature damage of the surface and its finish. To clean the surface, use only a neutral soap and water, wiping always with a soft cloth.

Never use cleaning solutions containing abrasive substances, chloric acids, ammonia, varnish remover, vinegar, bleach, domestic acids, disinfectants, or any type of abrasive products.

Attention!

Incorrect cleaning may permanently damage the surface of the products and, in such case, Waterevolution may not be held liable for damage.